Delivery, Returns, Products & Orders – Frequently Asked Questions
DELIVERY AND RETURNS
How long does delivery take?
We aim to process and dispatch all orders as quickly as possible. Delivery typically takes 2–3 working days, depending on your location and our courier partners.
To ensure timely delivery, customers are requested to provide a complete and accurate delivery address and keep their registered mobile number active and accessible until the parcel is delivered.
Are there any delivery charges?
We offer free Cash on Delivery (COD) across Pakistan.
Can I return a product if I don’t like it?
We do not offer returns for personal preference or dislike; however, exchanges are available under our exchange policy.
To qualify for an exchange, the product must be unused, in its original condition, and returned with its original packaging intact. Exchange requests must be submitted within 3 days of delivery.
Please contact our sales team via WhatsApp, Facebook Messenger, or email as soon as possible to initiate your request. Delivery charges for exchanged products will be borne by the customer.
What should I do if I receive a damaged or faulty product?
If you receive a damaged or faulty product, please contact our customer support team within 3 days of delivery.
Your complaint will be forwarded to our Quality Assurance Department within 1 working day for review and resolution. Our team is committed to addressing genuine complaints fairly and efficiently.
Please refer to our Replacement & Exchange Policy for the documentation and verification requirements applicable to damaged or faulty products.
PRODUCTS
Are your products genuine?
We offer 100% original, imported products. Our products are delivered with their appropriate packaging to ensure a premium presentation and customer experience.
Do your perfumes come in boxes?
Yes, our perfumes come with their respective branded imported box packaging,
Can I see actual pictures or videos of a product before placing an order?
Yes! You can contact our sales team through WhatsApp or Facebook Messenger to request actual product pictures or videos before confirming your order.
We encourage customers to review the product details and request additional visuals whenever needed to make an informed purchasing decision.
ORDERS AND CHANGES
Can I cancel my order if I change my mind?
Orders are confirmed after verification by our team, usually through a confirmation call.
If you wish to cancel your order, please contact us through WhatsApp, Facebook Messenger, or email and provide your order number and relevant details before the order is confirmed or dispatched.
Once an order has been confirmed and dispatched, cancellation is not permitted. If a customer refuses to accept a dispatched parcel, we reserve the right to restrict future ordering privileges in accordance with our company policy.
Can I exchange an item if I don’t like it?
Yes, you may request an exchange within 15 days of delivery, provided that the product is unused, in its original condition, and returned with its original packaging intact.
Please contact our sales team as soon as possible through WhatsApp, Facebook Messenger, or email to initiate the exchange process.
Exchange requests are subject to our Replacement & Exchange Policy, and applicable delivery or replacement charges may apply.
How will I know if my order is confirmed?
You will receive an order confirmation message via WhatsApp before your order is dispatched.
Your order will be confirmed only after our team has verified your delivery address and other necessary order details.
Can I open and inspect my parcel before making payment?
We dispatch orders through TCS Courier Services. Under the applicable courier procedures, parcels cannot be opened before payment unless an inspection facility has been specifically arranged and authorized by the courier.
If you have any questions or concerns regarding your product’s authenticity, appearance, or quality, you may request actual product pictures or videos from our sales team before your order is dispatched.
You can also explore customer reviews and product information available on our website and official Facebook and Instagram pages before placing your order.
NEED FURTHER ASSISTANCE?
If you have any questions regarding delivery, exchanges, product information, or order confirmation, please contact our customer support team through our official WhatsApp number, Facebook Messenger, or email. We will be happy to assist you.