Overview

At brandedperfumes.pk, we prioritize customer satisfaction and strive to provide the best shopping experience for our fragrance enthusiasts. Our Refund & Return Policy outlines the terms and conditions for returning products and obtaining refunds. Please read the policy carefully to understand your rights and responsibilities.

Eligibility for Returns

To be eligible for a return, please ensure that:

1. The item is unused, unopened, and in its original packaging.
2. The item was purchased directly from brandedperfumes.pk.
3. The return request is made within 3 days of receiving the item.

Non-Returnable Items

Certain items are not eligible for return, including:

1. Items marked as sale.
2. Items that have been opened or used.
3. Items not purchased directly from brandedperfumes.pk.

Return Process

1. Initiate a Return:

   • Contact our customer service team at support@brandedperfumes.pk or call +92-3283322441 within 3 days of receiving your order.
   • Provide your order number, the item(s) you wish to return, and the reason for the return.

2. Return Authorization:

   • Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and return instructions.

3. Return the Item:

   • Securely package the item(s) and include the RMA number.
   • Ship the package to the address provided in the return instructions. We recommend using a trackable shipping method to ensure safe delivery.

Refunds

Once we receive your returned item(s) and verify their condition, we will process your refund. Refunds will be issued to the original payment method used during purchase. Please allow 7-10 business days for the refund to appear on your account.

Exchange Policy

If you wish to exchange an item for a different product:

1. Follow the return process to send back the original item.
2. Place a new order for the desired item on our website.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 2 hours of receiving your order. We will arrange for a replacement or refund, including return shipping costs.

Shipping Costs

• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Original Shipping: Original shipping charges are non-refundable unless the return is due to an error on our part.

Contact Us

For any questions or concerns about our Refund & Return Policy, please contact us at:

• Email: support@brandedperfumes.pk
• Phone: +92-3283322441

Changes to the Policy

We reserve the right to modify this Refund & Return Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be updated.

Thank you for shopping with brandedperfumes.pk!