Overview
Our refund and returns policy is valid for 15 days from the date of purchase. If 15 days have passed since your purchase, we may not be able to offer you a refund or exchange.
To be eligible for a return, the item must be unused, in its original condition, and in the same condition as when you received it. The item must also be returned in its original packaging.
Please ensure that your item meets these requirements before initiating a return request. All returns and exchanges are subject to inspection and approval in accordance with our return policy.
Replacement & Exchange Policy
To ensure a smooth and transparent replacement or exchange process, please read the following terms and conditions carefully before submitting a claim.
1. Claim Reporting Period
All claims must be reported through our official email address or WhatsApp number within 24–48 hours of receiving the parcel. Claims submitted after this period may not be accepted.
2. Unboxing Video Requirement
Customers must record a clear, uninterrupted video of the parcel being opened to establish that the product was received damaged or faulty directly from the courier or shipping company. This video is mandatory for damage-related claims.
3. Replacement Charges
- Damaged or Faulty Products: Replacement will be provided free of charge, subject to verification and approval of the claim.
- Preference-Based Replacement: If a customer requests a replacement because the product does not meet their personal preference or liking, a replacement fee of PKR 500 per product will apply.
4. Price Difference for Exchanges
- Higher-Priced Product: If the customer chooses a product with a higher price, the price difference must be paid by the customer.
- Lower-Priced Product: If the customer exchanges a product for one with a lower price, the remaining balance will be refunded.
5. Return Dispatch Video
Customers must record a clear video showing the product’s condition and packaging while preparing it for dispatch back to us for replacement. This video will serve as proof of the product’s condition before shipment.
6. Product Condition Verification
A replacement claim will only be approved if the issue reported by the customer matches the condition of the product upon its return and inspection. Any additional damage, excessive wear and tear, or damage caused by improper packaging may result in the claim being rejected.
7. Secure Packaging
Customers are responsible for ensuring that the product is packed securely and safely before returning it. Proper packaging is essential to prevent damage during transit.
8. Courier Dispatch Slip
Customers must share a clear photo of the courier dispatch slip through our official WhatsApp number immediately after dispatching the parcel. The dispatch slip is mandatory for the returned parcel to be received and the replacement process to proceed.
Important Notice
All replacement and exchange requests are subject to verification in accordance with the terms outlined above. Customers are advised to follow each step carefully to avoid delays or rejection of their claims.